In-house support team
– never outsourced.
Global Support Services
Every client of etrials has the support of dedicated and highly trained in-house team, which operates 24 x 7 x 365, and is available to deal with issues via telephone, email and fax.
Our support technicians pride themselves in offering high quality support and all issues raised to the support team are tracked until closure.
The etrials’ helpdesk is extremely responsive and always very helpful. We’ve made study changes a few times, and in both instances it was handled really fast.”
Katie Wade, Project Manager, Harvard Clinical Research Institute
For issues that cannot be resolved on the spot, the team also has direct access to our internal knowledge base to assist in performing further in-depth research, and if necessary, expertise from other departments including Research & Development and Operations.
etrials also conducts customer experience surveys to ensure that we are meeting our own internal standards. All feedback is viewed by the senior management team and your comments are fed back into the organization to assist in improving our services and offerings.
Click here to access etrials' Global Support Services